Gareth Murran

Led a 12-person cross-functional team to build and scale a wellbeing platform, later pivoting to trust and safety, driving significant revenue growth and compliance.

• Re-architected the wellbeing platform, driving over 100% revenue growth within 3 years by supporting new business models.
• Directed critical architecture, CI/CD, security, and penetration testing initiatives to enhance platform robustness and performance.
• Served as Data Protection Officer (DPO), leading comprehensive GDPR, HIPAA, and ISO 27001 compliance initiatives.
• Oversaw IT and security operations for a 50+ remote team, ensuring robust system compliance and data integrity.
• Implemented OKRs and performance dashboards, enhancing team focus and operational visibility across product initiatives.

Responsible for discovering and communicating product needs and strategy for the North American Market, enhancing regional market penetration and sales.

• Cultivated strong relationships with top 20 strategic customers, partners, and regulators, enhancing market penetration and advocacy.
• Managed strategic customer account plans, including business cases and risk management, to drive regional growth and product adoption.
• Advocated for North American customer interests, directly influencing product backlog prioritization and development roadmap.
• Enabled sales teams with strategic tools, case studies, and business cases, significantly boosting win rates.

Responsible for product strategy across 12 product lines, with 3 senior product manager direct reports, boosting growth and customer retention.

• Directed planning, discovery, and delivery of a theme-based product roadmap, significantly boosting growth and customer retention.
• Optimized product development by minimizing custom work and maximizing roadmap alignment across global geographies.
• Eliminated impediments for the product team, ensuring smooth progress towards targeted outcomes and accelerated delivery.
• Collaborated cross-functionally with Sales, Development, and Operations to ensure effective product delivery and support.

Responsible for product development and maintenance of the Opsh.com platform, focusing on core KPIs including conversion and sales.

• Reduced retailer onboarding time by 30% to 48 hours and cut costs by 30% by integrating a new web scraping partner.
• Implemented multi-variant testing strategies, leveraging qualitative and quantitative customer insights to drive product growth.
• Drove product releases using Agile/Scrum methodologies, ensuring efficient delivery and continuous improvement.
• Defined and reported key success metrics to Founders and Investors, providing weekly insights into overall product health.

Responsible for enhancing and maintaining the product suite for over 4000 global travel brands, driving significant revenue and booking growth.

• Oversaw mobile product revenues of €9M in 2014, achieving 134% year-on-year growth in car rental bookings.
• Increased business unit revenue by 14% annually through developing and improving new and existing product lines.
• Introduced innovative pay-later options for mobile customers, generating a 33% increase in bookings on B2C brands.
• Spearheaded a proactive, data-driven approach, retaining existing partnerships 6 months ahead of renewal.

Responsible for SaaS-based Learning Management System, software, and mobile products for EMEA, driving revenue and operational efficiency.

• Created business cases that supported €11M in potential revenue through technology discovery and evaluation.
• Produced and rolled out branding standards, product literature, and webinars, reducing support calls by 30%.
• Reduced product maintenance delay from 30 to 14 days by implementing an incremental improvement process.
• Defined pricing strategies, gaining market edge while sustaining 10% year-on-year profit growth.

Tracked trends, managed web, developed demonstrations, and presented on emerging trends in the eLearning industry, overseeing significant R&D funding.

• Oversaw €2M in R&D funding for designing, developing, and pitching demonstrators aligned with specific business needs.
• Implemented key technologies including CMS, Cloud, CDN, Mobile, and Semantic Web Services for SaaS-based delivery.
• Developed expertise in UX tools, user testing, and feature development, translating user goals into requirements.
• Proposed and maintained an optimal mix of display inventory within a predetermined budget and under target CPA.